01 — The short version
You are not investing in anything. You are buying a fixed amount of a digital token and immediately sending it to us, the same way you'd buy a gift card to spend it. It takes about ten minutes the first time and two minutes every time after.
- Install a wallet app — free, one minute.
- Buy the coin with your debit card through an on-ramp like MoonPay. This needs photo ID.
- Add what you want to your bag here and go to checkout.
- We show you an address and an exact amount. Send it. Done.
If you want the cheapest, simplest route: use USDT on the TRON network. It's pegged to the dollar so the price can't move while you're paying, and the network fee to send it is usually under a dollar — against several pounds for Bitcoin.
We are not financial advisers and none of this is investment advice. Buy the amount your order needs and no more. Anything left over sits in your wallet exposed to a price that moves.
02 — Getting a wallet
A wallet is just an app that holds your coins and lets you send them. You need one because the coin has to land somewhere before you can pass it on.
Two kinds
Custodial — the exchange or on-ramp holds the coin for you. Easier, fewer steps, but you're trusting a company and they can freeze it.
Self-custody — the app on your phone holds it and nobody else can touch it. Trust Wallet and Exodus handle everything we accept; Phantom is good if you're using Solana. This is the one to pick if you care about the account not being someone else's to close.
The one rule
A self-custody wallet gives you a seed phrase — usually twelve words. That phrase is the money. Write it on paper, keep it off your phone, and understand that nobody legitimate will ever ask you for it. Not us, not your wallet's support team, not a helpful stranger. Anyone who asks is stealing from you.
03 — Buying with a card
An "on-ramp" is a service that takes normal money and gives you crypto. MoonPay is the one most people meet first — it's built into a lot of wallet apps, so you may not even have to leave the wallet you just installed.
MoonPay accepts debit and credit cards, Apple Pay, Google Pay, PayPal, and local bank transfers including UK Faster Payments and SEPA. You can start from around $20.
What it costs
- Card, Apple Pay, Google Pay or PayPal: up to 4.5%
- Bank transfer: around 1%
- Minimum fee: about £4 / €3.99 / $3.99 whichever method you use
On a small order that minimum fee dominates — £3.99 on a £30 purchase is over 13%. Bank transfer is roughly a quarter the cost of a card if you can wait for it to clear.
Other on-ramps
Rates move, so it's worth a look before you commit. At the time of writing: Mercuryo up to 3.95%, CEX.io up to 4.99% plus a service charge, Ramp up to 5.45%, and ChangeNOW builds its fee into the quoted rate rather than showing it separately. A full exchange like Coinbase or Kraken is usually cheaper again, but takes longer to set up the first time.
ID is not optional
Every on-ramp will ask for a government-issued ID and a selfie. That's financial regulation, not the shop being nosy — nobody can sell you crypto for card money without it. Budget a few minutes for it, and expect a short review on your first purchase.
04 — Which coin to use
All of these settle the same order. The difference is what the network charges to move them and how fast they land.
- USDT (TRON / TRC-20) — cheapest to send, usually under $1, and pegged to the dollar so it can't move underneath you. The default recommendation.
- Solana (SOL) — very cheap, confirms in seconds.
- Ethereum (ETH) — reliable, but the network fee varies a lot with congestion.
- Bitcoin (BTC) — most familiar, the most expensive to send and the slowest to confirm.
- Monero (XMR) — the only genuinely private option, and only offered when our payment watcher is running.
Send on the right network
This is the mistake that is not recoverable. USDT exists on several different networks, and they are not interchangeable. Our USDT address is TRC-20 (TRON) — USDT sent to it on ERC-20, BEP-20 or Solana is gone, and no one can retrieve it.
The same applies elsewhere: Bitcoin must be sent on the Bitcoin network, not Lightning. Ethereum must be on Ethereum mainnet, not an L2 like Arbitrum, Base or Optimism. The checkout states the required network on every coin — read that line before you press send.
05 — Send the exact amount
Read this bit even if you skip everything else.
We give every order a very slightly unique amount — a few pence either way — and that is how your payment is matched to your order. There's no account, no payment processor and no reference field. The amount is the reference.
So the number that has to be exact is the number that arrives, not the number you typed.
Where people get caught out
Exchanges deduct a flat withdrawal fee from what you send. Ask for 0.00063114 BTC and the exchange may take its fee out of that, so 0.00061 arrives — short, unmatched, and sitting in a queue waiting for a human. On a small order that fee can put you 20% under.
Two ways round it:
- Send from a self-custody wallet, where the fee is added on top and the recipient gets what you typed.
- Or, if you're withdrawing from an exchange, increase the amount so that the figure landing with us is the quoted one.
Nothing is lost if you get this wrong — a payment that's close but not exact is flagged for review rather than dropped. It just stops being automatic, and your order waits until someone looks at it.
The rate is held for 15 minutes
Crypto prices move, so the quote is locked for fifteen minutes from the moment it's generated. Send within that window. If it lapses, refresh for a new quote — don't send against an expired one.
06 — Ordering, step by step
- Choose your lots. Everything is on the home page under The selection. Add to bag — larger weights carry a volume discount. Minimum order is £20.
- Details. Delivery name and address, and an email for tracking.
- Payment. Pick your coin. You'll get a receiving address, a QR code, and the exact amount to send.
- Send it from your wallet, either by scanning the QR or pasting the address. Always check the first and last few characters of the pasted address match what's on screen.
- Confirmation. We wait for 1–3 network confirmations, typically 2–30 minutes.
- Dispatch. Orders confirmed before 14:00 go the same working day. Tracking follows by email.
Everything ships vacuum-sealed inside plain outer packaging — no branding, no product name, neutral return address.
07 — What it costs
- The order — as priced, in £.
- Shipping — £7 flat, tracked. Free over £100. One rate, no weight bands, no surprise at the last step.
- On-ramp fee — roughly 1% by bank transfer, up to 4.5% by card, minimum around £4. Paid to them, not us.
- Network fee — paid to the network to move the coin. Under $1 on USDT-TRC20 or Solana; several pounds on Bitcoin.
Choosing the right coin is worth more than haggling over anything else on this list.
08 — When it goes wrong
I sent slightly the wrong amount
It's flagged and a person looks at it. Email us with your order ID. Nothing ships on a guess, and nothing is thrown away.
I sent on the wrong network
Those funds are unrecoverable — by us, by you, by anyone. This is the one genuinely unfixable error, which is why the network is printed next to every address.
The rate expired before I sent
Refresh the checkout for a new quote and send against that one. Paying an expired quote lands the wrong amount.
Can I get a refund?
Crypto payments are irreversible — there is no chargeback, because there's no bank in the middle to demand one. That cuts both ways: we can't reverse your payment, and no one can reverse it out of your account either. Refunds are sent as a new payment, back to an address you give us. Full terms are on the payment & shipping page.
It hasn't arrived
Give tracking five working days past the estimate — couriers stall far more often than parcels vanish. After that, email your order ID and we'll re-ship or refund, your choice.
09 — Privacy & ID checks
We don't ask you to make an account and we don't want documents from you. But be clear about where the line falls: the on-ramp that sells you the coin will know exactly who you are, because it's legally required to. That's their record, not ours, and it exists whether or not you ever spend the coin here.
Bitcoin, Ethereum, Solana and USDT all settle on public ledgers — the transaction is permanently visible to anyone who looks, even though it carries no name. Monero is the only coin here that hides sender, receiver and amount, and it's only available when our payment watcher is live.
Delivery details are used to ship your order and nothing else. What we keep and for how long is set out on the payment & shipping page.
Still stuck?
Ask before you send money rather than after. We'd far rather answer a question than untangle a payment. Send us a message and we'll walk you through it — including telling you honestly if crypto isn't worth the hassle for what you were planning to spend.